About 1/3 of all phones used by travelers are smartphones, so says this article:
http://www.usatoday.com/travel/news/2010-08-30-smartphone-travel_N.htm
It is no wonder. The airline industry alone should take a tremendous amount of credit for this technology transformation. Where else can you get more accurate information on a phone than talking to an agent? Where else can you get cheaper fares on a phone than going to the airport and purchasing a ticket? The list goes on and on.
Many years ago, air travel was some kind of treat. When I travelled around the world, people used to ask me about all the glamorous places I had flown to; Buenos Aires, Santiago, London and Singapore to name a few. They pictured white tableclothes under an exquisite meal with champagne or a fine red wine framed by real silver. The service was great and the airline people actually enjoyed their jobs. After flying in todays airline environment, the expectations are: paid for water, paid for snacks, snippy stewardesses (all of whom are 1 year from retirement), and the latest paid for - carry on luggage.
Maybe we can get a smartphone to run the airline.
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