Monday, September 27, 2010

Pilots and peril

Some mornings I will admit I struggle to come up with a new idea to blog about, not this morning. If you have seen any news in the last 24 hours then you are probably aware of the Delta commuter flight that could not get its right wing landing gear down and was forced to land at New York's Kennedy airport instead of White Plains.

First and foremost, the pilot and crew were magnificant, landing the plane safely and everyone walked away unhurt. Given the right wing fuel tank was full of fuel, this is nothing short of amazing. When you compare the stories of the passengers to the survivors of the US Air flight that landed in the Hudson, you get the same picture; the crew was exceptional at handling the scariest of situations.

I have been in a couple of hairy airplane situations and in all cases the crew remained cool, professional and supporting. In the past, I have been very critical of customer service at airlines. I probably will be in the future as I often see disinterest from the very people that hold my life in their hands. But, when it comes to safety, they do their job and in case you forget, it is the only job they are required to do on an airplane; not serve drinks or salty snacks. So here is an open apology to the flight stewards/stewardesses that I have taken issue with in the past, the bottom line is you kept me alive.

Finally, one burning question; do they get extra frequent flyer miles for travelling the extra distance to Kennedy airport to land?

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